Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the services, websites, or telephony products provided by DewPoint FrontDesk, a product of The DewPoint Group LLC, headquartered in Los Angeles, CA (“Company”, “we”, “our”, or “us”), including the Sydney voice AI assistant and Client Command portal, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access or use our services.

2. Service Description & Permitted Use

DewPoint FrontDesk provides voice AI phone answering software powered by Sydney, dispatch calendar integrations, SMS notifications, and client portal management (“Services”). Our Services are designed for commercial trade businesses, home service contractors, and authorized business clients. You agree to use the Services only for lawful business operations and in compliance with all applicable federal, state, and telecommunications regulations, including two-party call-recording disclosure laws where applicable.

3. Call Recording Disclosure & SMS Compliance (A2P 10DLC)

Default Sydney greetings disclose that callers are speaking with an AI dispatch assistant on a recorded line. If you customize your opening greeting, you are responsible for maintaining any AI and call-recording disclosures required in the jurisdictions you serve (including two-party consent states such as California).

Appointment confirmations, booking/reschedule links, and diagnostic deposit text messages are sent only when a caller requests an SMS link during a call or a user explicitly opts in via a web or booking form. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties except aggregator and telecom providers required to deliver the messaging service. Message frequency varies. Message and data rates may apply. Recipients may reply STOP to any SMS to cancel future messages, or reply HELP for assistance. We maintain carrier SMS registration under CTIA and A2P 10DLC guidelines.

4. Billing, Setup Fees, 30-Day Subscription Guarantee & Cancellation

Subscription plans are billed month-to-month alongside a one-time white-glove onboarding and engineering setup fee:

• Night Owl: $499/month (includes 500 voice minutes/month) plus a $1,500 one-time white-glove setup fee.
• Business Pro: $899/month (includes 2,500 voice minutes/month) plus a $2,500 one-time white-glove setup fee.
• Unlimited Single-Call Duration & Optional Overage: Production subscriber calls have no per-call duration cutoff. Usage beyond your monthly minute pool is billed at $0.40/minute only when overage is enabled in your Billing settings, subject to your configured hard spend cap.
• White-Glove Setup Fee (Non-Refundable Once Provisioning Begins): Your one-time setup fee covers dedicated telecom number provisioning, carrier A2P SMS registration, custom prompt engineering, and dispatch calendar configuration. Because engineering and telecom registration work begins immediately upon onboarding, the setup fee is non-refundable once provisioning starts.
• 30-Day First-Month Subscription Money-Back Guarantee: If you are not satisfied within your first 30 days of active service, you may request a 100% refund of your first month's subscription fee ($499 or $899) by contacting support@dpgfrontdesk.com.
• Anytime 1-Click Cancellation: There are no long-term contracts or 30-day advance written notice requirements. You may cancel future monthly renewals at any time in 1 click from your Billing dashboard (or by emailing support@dpgfrontdesk.com) before your next monthly renewal date.

5. Data Ownership & Intellectual Property

Clients retain full ownership rights to their customer data, booking records, and call logs. DewPoint FrontDesk by The DewPoint Group retains all rights, title, and interest in and to our AI prompt architecture, telephony pipelines, software code, and platform technology.

6. Limitation of Liability

To the fullest extent permitted by law, DewPoint FrontDesk by The DewPoint Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from carrier transmission failures, third-party API outages, or automated voice responses.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal suit or proceeding shall be instituted exclusively in the federal or state courts located in Los Angeles County, California.