Win Every 3:00 AM Water Extraction & Mitigation Job on Ring 1.
In water and fire restoration, the first company to answer live and dispatch a crew truck wins the mitigation job. Sydney answers 24/7 on Ring 1, captures water source and affected square footage, and alerts your on-call lead immediately.
From $499/mo + one-time white-glove setup · 30-day first-month subscription guarantee · Request a 15-Minute Setup Call →
“Our upstairs supply line ruptured while we were out—water came through the kitchen ceiling and soaked three rooms!”
Confirms main water is off, verifies homeowner authority and zip code, and logs 3 affected rooms.
How Sydney Runs Your Restoration Front Desk
Configured around real field-service dispatch rules—not generic message-taking scripts.
Immediate Loss-Source Qualification
Captures clean supply-line water vs. gray/black sewage backup, standing water depth, and number of affected rooms or levels in under 90 seconds.
Priority On-Call Crew Escalation
Pages your on-call mitigation lead via SMS/email or live-transfers urgent commercial losses directly to your duty manager.
Property Owner Authorization Check
Verifies whether the caller is the homeowner, commercial property manager, or tenant so your crew knows who can sign work authorization on arrival.
Anti-Spam & VoIP Burner Protection
Screens spoofed robocalls and throwaway VoIP numbers so your on-call restoration technicians are only woken up for verified property losses.
Listen to Sydney Handle Sample Emergency Calls
Burst Main Water Pipe
Simulated Scenario · Denver, CO · Flooding Crawlspace
“Yes, 80206 is in our service area. First, locate your main water shutoff valve near the street or water meter and turn it clockwise right now to stop the flooding. Our emergency dispatch fee is $99. What is your street address in Denver?”
*Browser voice preview includes a 2-minute session timer. Production client accounts feature unlimited call duration with zero time caps.
Simple Monthly Pricing for Restoration Contractors
One recovered emergency job per month typically covers your entire plan. Backed by our 30-day first-month subscription guarantee.
Night Owl
Nights, Weekends, Holidays & Overflow
+ $1,500 one-time white-glove setup · 500 mins/mo (~165 calls)
Business Pro
24/7 Primary Front Desk + Deposit Links
+ $2,500 one-time white-glove setup · 2,500 mins/mo (~830 calls)
30-day money-back guarantee on your first month's subscription (white-glove setup is non-refundable once provisioning begins). Cancel monthly renewals anytime in 1 click.
Restoration Dispatch FAQs
How fast are our on-call mitigation leads notified after an after-hours loss call?
The moment Sydney verifies the property address and loss details—or mid-call via live transfer if you prefer warm handoffs—your designated on-call phone and dispatch board receive the full job summary.
Can Sydney ask whether the caller is the property owner vs. a renter?
Yes. For restoration accounts, Sydney confirms property ownership or management authorization during intake and records insurance carrier details if known.
How is customer call data protected?
DewPoint FrontDesk runs on SOC 2 Type II–audited cloud providers (Supabase, Vercel, and Vapi) with TLS encryption in transit and row-level tenant isolation.
Can we talk to an engineer before signing up?
Yes. Click 'Request a 15-Minute Setup Call' on this page to pick a weekday Pacific Time slot directly with our onboarding engineering team.