Never Miss a No-Heat or AC Outage Call During a Freeze or Heatwave.
Sydney answers your existing HVAC phone line on the first ring 24/7, checks your service zip codes, quotes your diagnostic fee, pages your on-call tech for real emergencies, and books routine tune-ups directly onto Google Calendar, Microsoft 365, or your DewPoint Dispatch Board.
From $499/mo + one-time white-glove setup · 30-day first-month subscription guarantee · Request a 15-Minute Setup Call →
“Our furnace completely died, it's 20 degrees outside, and we have a six-month-old baby in the house—can you get an emergency technician out here tonight?”
Confirms 75024 is in territory, quotes the $99 emergency diagnostic fee, and captures the street address.
How Sydney Runs Your HVAC Front Desk
Configured around real field-service dispatch rules—not generic message-taking scripts.
No-Heat & AC Outage Triage
Separates urgent furnace or compressor failures (elderly residents, infants, indoor temps below 55°F or above 85°F) from routine seasonal maintenance.
Service Zip & Trade Guardrails
Verifies the caller's zip code on Turn 1 and politely declines out-of-territory calls or trades your shop doesn't run (such as plumbing-only requests).
Upfront Diagnostic Fee Disclosure
Quotes your exact daytime or after-hours diagnostic fee ($89–$189) clearly before booking, and can text a Stripe deposit hold link on Business Pro.
Multi-Truck Calendar & Surge Capacity
Handles 10+ simultaneous calls during the first summer heatwave without hold music, booking hourly multi-van windows without double-booking.
Listen to Sydney Handle Sample Emergency Calls
2:14 AM Furnace Outage
Simulated Scenario · Plano, TX · 20°F Outside
“Great news, Plano is in our direct service area. I understand how urgent this is with your baby in the house in this freezing weather—we do have an on-call emergency technician available tonight. Our emergency diagnostic fee is $99. What is your street address in Plano?”
*Browser voice preview includes a 2-minute session timer. Production client accounts feature unlimited call duration with zero time caps.
Simple Monthly Pricing for HVAC Contractors
One recovered emergency job per month typically covers your entire plan. Backed by our 30-day first-month subscription guarantee.
Night Owl
Nights, Weekends, Holidays & Overflow
+ $1,500 one-time white-glove setup · 500 mins/mo (~165 calls)
Business Pro
24/7 Primary Front Desk + Deposit Links
+ $2,500 one-time white-glove setup · 2,500 mins/mo (~830 calls)
30-day money-back guarantee on your first month's subscription (white-glove setup is non-refundable once provisioning begins). Cancel monthly renewals anytime in 1 click.
HVAC Dispatch FAQs
Can Sydney tell the difference between an emergency furnace outage and a filter tune-up?
Yes. During white-glove setup, we configure your exact emergency rules—such as indoor temperature thresholds, water leaking from an air handler, or vulnerable occupants—so urgent calls page your on-call tech while tune-ups book into open weekday windows.
What if an HVAC shop doesn't do commercial chillers or plumbing?
Sydney enforces strict trade-scope rules. If a caller asks for commercial refrigeration, duct cleaning, or plumbing that your shop doesn't offer, she politely lets them know before a truck is ever rolled.
How does Sydney handle sudden heatwave call spikes?
Unlike an office phone or single operator, Sydney answers simultaneous inbound calls at the same time on Ring 1—so callers never hit busy signals or hold music when temperatures spike.
Which calendars does DewPoint FrontDesk sync with?
DewPoint FrontDesk syncs live out of the box with the DewPoint Dispatch Board, Google Calendar, and Microsoft 365. Custom API integration with Jobber, Housecall Pro, or ServiceTitan is available on request during white-glove setup.